Under direct supervision, the Bank Teller accepts commercial and individual checking and savings deposits, loan payments and cashes checks within authorized limits. Promotes business for the Bank by maintaining good customer relations, and referring customers to others for new services. Complies with all regulatory policies, procedures, and processes, including Bank Secrecy Act (“BSA”) and Anti-Money Laundering (“AML”), as they relate to job duties, and participates in all required training. Responsible for reporting any customer suspected of suspicious activity immediately to the BSA Officer.
Provides friendly, courteous customer service. Greets customers with smile, acknowledges customers immediately.
- Receives commercial and individual checking and savings deposits. Verifies cash, ensures that checks are endorsed properly. Determine that all necessary deposit documents are completed and all documents are signed as appropriate and issues receipt.
- Cashes checks and savings withdrawals, confirming that all necessary documents are properly authorized, are in proper form, and are within authorized limits.
- Verifies that items meet negotiability standards, have not been altered, and are properly endorsed.
- Places stop payments and holds; responds to requests for credit information.
- Responds to customer inquiries and assists with solving customer concerns.
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge skills and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
- High school diploma or general education degree (GED)
- Two (2) or more years of related experience and/or education and training. Work related experience should consist of financial institution cash handling and customer service background. Education experience, through in-house training sessions, formal school or financial industry related curriculum, should be buisness or financial industry related.
- Strong oral and interpersonal communication skills with the ability to carry out instructions, interpret documents, understand procedures, reports and correspondence, and speak clearly to customers and employees.
- Ability to deal with routine problems involving multiple facets and variables in standardized situations.